Tuesday, 31 July 2012

Sunfold Systems suck

Guess what happened? After several emails sorting out the Sunfold installers to come back for the 6th or 7th time to sort out the ever worsening leaks, we finally had a date in the diary. It was several weeks away owing to high demand (!). We even had a generic email telling us there might be delays in reaching us due to the Olympics.

I emailed back asking if there was a cancellation earlier in the month to please let us know but alas, 31st July was the earliest we could get. Of course, the leaks continued right through June & July and the floor has been covered with towels and pans for so long that I've adapted my cooking to use fewer pans.

Yesterday on the drive back from Camp Bestival Rob rang Sunfold Systems to remind them that we had requested the first call out of the day. He wanted to speak to the installers directly to explain the problems and show them the new leaks. He left a message explaining this and his number so that they could confirm, but alas didn't hear back.

This morning he waited for a while and at 9am rang again, and was surprised that the same person who's been dealing with us all this time was clueless about the call out. At 11am he emailed me with the news that all London jobs had been cancelled but they'd forgotten to tell us. Apparently the Olympics would make it too difficult for them to come by van.

What a company: firstly, I drove across London in rush hour last night and the traffic was no worse than usual. If anything it was a little quiet. This morning I cycled to work and again, the traffic was lighter than usual. Lastly - WHY DIDN'T THEY COMMUNICATE THAT TO US?!

As Rob is a contractor he will only get paid for half a day today (he has a 90 minute commute). I am tempted to invoice Sunfold Systems for the lost income/wasting his time (does anyone know the legal viewpoint on this?).

I have never dealt with such a baffling company - their product isn't fit for purpose, and their customer service and after-sales service is laughable.

How appropriate that we bought a bottle of delicious Holy F*ck hot sauce at the weekend. I've been muttering that phrase all morning.

As the Olympics 'traffic' is going to affect London til September I guess this means we'll continue with the leaks for another 6+ weeks, at least...


Alice Simonetti said...

I feel your pain. We are also renovating our flat in east london and journalling the whole misadventures (my blog http://chllondonproperty.wordpress.com/) ...and we started right before the Olympics kick off. oh joy!
9 out of 10 contractors knocked back the job because of the Olympics and we did not have much luck with materials delivery as well. I will keep my fingers crossed for you too.

kaybar007 said...

Alice! Love your blog - the videos are a nice touch. Love the slate theme. Fingers crossed the rest of the reno goes smoothly!

Alice Simonetti said...

yes, the slate theme looks lovely but at what cost! this thingy is eeeevil!! It look so pretty when you buy it then once you seal it it changes colour. Our lovely bathroom now feels like a dungeon as the tiles turn very dark.
Btw, where did you get those lovely white bar stools? I am going for a total white minimal kitchen...
Cheers x

kaybar007 said...

Our bathroom is black so I'd probably like yours! Our bar stools are from Dwell but they need replacing - the gas has expired so they all squeak and one drops randomly...

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