Six months on a leaky boat

Over two weeks ago I emailed Sunfold Systems about these persistent leaks but have yet to get a reply. I guess they're exasperated with us - the annoying client who always has leaks despite 5+ site visits. We're pretty exasperated too - it's not ideal paying over £20k for a brand new roof to live with pots, pans and towels on the floor. The leaks have gotten so much worse since the last visit that we're wondering if having the serviceman up there has somehow damaged the steel supports. Will write a firmly worded letter and update in due course.

In other news, LOVE having that second shower. Especially when the weather's been humid and the kids come home filthy. The shower space is easily big enough for both girls - it feels roomier than other showers we've used actually, and despite various warnings about soap scum the black tiles look fine.

PS title refers to a Split Enz song: Rubbish quality video but it's from 1982, pre HD:

Drip drip drip

Bad news - despite replacing the rubber seals around the vents/windows, the roof still leaks. Now it seems to leak in four places, when it used to be three. Actually I've spotted rogue drips landing on random places on our floor and can't even figure out where they're coming in.

The Sunfold System repairmen suggested we poke at the drainage holes in the rubber with a stick to clear any debris regularly, but as the drips started a few days after their last visit this is clearly absurd. Even if the drainage holes were blocked with roof moss or dirt or whatever, the overflowing rain should surely drain off the exterior glass towards the guttering rather than drip INSIDE the house.

Funnier still, once the rain stopped, the drips continued for another two days - as the water is obviously building up somewhere beneath the seals. How can we be the only customers to have this problem?! If you've heard of any similar problems with a newly installed glass roofing system please leave the details in the comment box below.

Is now a good time to mention that the customer care person I'm dealing with is called Sue Lake? There's an irony in there somewhere.