Monday, 21 January 2013

Anglian Home door quote

I made an appointment for Anglian Home Improvements to come round on Friday night to give us a quote for a new front door. Their advertising had gone through the roof - there was a 50% off insert in one of the newspapers, and after a quick visit to their website I now get targeted display ads showing me their 50% off products on every other website I visit. I'd gone from never knowing about this company to being reminded of them every hour.

A quick search online revealed many frustrated customers who simply wanted a quote but were punished with outdated sales techniques. There were tales of salesmen taking hours to leave and trying to wear the customer down. Crazy examples such as 'If you don't commit now this offer leaves when I do'. I had a momentary panic but decided that if the salesman tried any of this schtick on us, we'd deal with it.

I'd blogged about Silvelox doors three years ago (£3,000) which are top of the range. Friends recently had two Welglaze doors installed (£1,600 for a door including 'furniture', fitting, a full-size side panel of glass & VAT) and neighbours had a quote for a local company to fit a standard wooden door with glass (from £450 plus 'furniture'), so we knew the range was varied.

When I made the appointment I asked for a ballpark range of door prices but was told that they only discuss his with the client in person.

I was expecting Anglian to be a mid-range product (ie around £1,600) and with 50% off be an £800 door plus letterbox and a nice handle. It turns out I was wrong. The salesman arrived (early, despite the snow) and brought in a little DVD player to show us their cheesy sales video. He had a heavy holdall with paperwork and brochures, but oddly, no samples to show us how the colours look in real life. He insisted the colours in the brochure were accurate, when I showed him the printed colour swatch and the accompanying photo didn't even match hue, he just shrugged.

When I asked him if the handle could be fitted on the other side of the door instead of the side shown in his brochure he said 'I don't know. I don't see why not!" (Seriously, isn't this the sort of thing he should be briefed on?!)

Long story short: He stayed for 45 minutes and managed to bring down his £3,000 (!) door with the basic sandblasted glass to £1,495 including VAT and installation. I balked at this and showed him the additional £150 off voucher I'd been emailed for making the appointment directly. "Oh, no, I've already included that discount in my calculations." Really? Pfft. So we pointed out that not being able to have a letterbox fitted into the specific door we liked was going to be a problem (we'd have to investigate other methods of collecting the mail). He did some more calculations on his notepad, muttering "30% off..." (his scribbles were ilegible) then he said '£1,200. That's what I can do this door for, any less and we won't be making a profit.'

I suppose we would have been happy with £1,000 but after the video, the fake calculations and the constant deferring to Rob instead of me (what year is it?!) I didn't feel like stretching the extra £200. It's so close and yet... well, we may still go with it if we can find another mail solution.

In the meantime, how hard would it be for Anglian to just publish guide prices for their products and save their sales people wasting hours of their time? Surely a false economy? We would be far more likely to purchase the product knowing the cost instead of wondering how much of the quote has to cover the salesman's commission.


renovasi123 said...

Very good report , i got something idea from this. Inspiring
and creative , wow ... keep up good work , Renovasi123

Martin Kimberly said...

Thanks for sharing all home improvement and remodeling related tips and ideas via this blog.

Mary Brown said...

Just had to respond and say i would never touch anglianhome with a barge pole. we ordered door september 2013 and it has just been installed six months later ! we paid cash £2400 how stupid are we. if you ferret around the blogs you will see their customer service is non existent. once you sign the contract they dont want to know.

Lakhvir Singh said...

Southall Windows
double glazing quote southall
upvc window quote southal
best double glazing deals southall
Composite Front Doors Southall
aluminium bifold doors southall
Conservatories Southall
double glazing repairs Southall
Southall double glazing windows Repair
double glazing window
Best Double Glazing Company in Harrow
Best Double Glazing Company in Wembley

Lakhvir Singh said...

Nice Post
Best Double Glazing Company in Southall
Southall Double Glazing

Squares UPVC said...

Thank you for your post. This is excellent information. It is amazing and wonderful to visit your site.
upvc sliding doors
upvc windows dealers

windows phoenix said...

Good post! thanks for sharing.
Replacement Glass For Patio Door
Windows And Doors Phoenix

Squares uPVC said...

Thank you for your post. This is excellent information. It is amazing and wonderful to visit your site.
upvc sliding door suppliers in hyderabad
upvc sliding door dealers
upvc sliding doors dealers Hyderabad

windows lasvegas said...

Thanks for such a nice post.
Replacement Doors And Windows
Windows And Doors Las Vegas