Monday, 18 February 2013

They're baaaaackkk!


I just had an unusually healthy weekend of very little booze (not counting Friday night), lots of sleep and two art exhibitions. I should be feeling well-rested and sedate, but after wasting my evening heading to Vodafone in Stratford to be told that they couldn't sort out the problem I saw them about yesterday, I feel exasperated and exhausted.

Long story short: I need to use an HTC One S for work. My regular SIM from my current HTC phone won't fit it. I rang Vodafone and ordered a Micro SIM. They sent me a Nano. Which I dropped into the SIM slot. Of course it promptly disappeared as a Nano is smaller than a Micro. I rang Vodafone customer care who said to try a pin. A pin wedged the SIM in further. They couldn't send me a Micro SIM as their 'systems were down.' They told me to go to a store. Only there are no Vodafone stores open in central London on a weekend (I KNOW!).

After a Tweet exchange with Vodafone I discovered that there was a store open in Westfield Stratford on a Sunday - so I put the kids in the car and went there. To be told that the tech guy doesn't work Sundays. So I made an appointment for tonight. I hastily gobbled dinner and drove back to Westfield. But the tech guy couldn't get the SIM out - he doesn't have 'HTC tools'. He took it out the back for a fiddle but said 'the prongs are holding the SIM in there.' He was clueless about what to do next as the phone didn't come from Vodafone, but said I have to talk to Customer Care. I lay the blame firmly with Vodafone: if they'd sent the SIM I'd ordered in the first place, this wouldn't be an issue. (Also - when I ordered the Micro I was super clear that it was for an HTC One S as the person assumed I had an iPhone 5 which is the only phone that actually uses a nano - obviously they don't listen!)

I'll phone customer care tomorrow and let you know what they suggest.
In other news: there is a slow, intermittent leak from the glass roof extension. Rob is going to email Sunfold Systems (again). I was hoping that the leaks we saw after the last visit were an anomaly, and it was pretty dry for the last few months, but the frame is slowly filling up with liquid (it hasn't rained here for over a week) as the drops started today. Happy happy joy joy.

PS: Vodafone update

I rang Vodafone's Customer Care this morning and ran through the story so far, and was then put on hold... and then cut off. So I rang back. Got another chap, ran through the story so far, again. And was then put on hold. His advice after double checking with someone was to take the phone to a Vodafone store for them to post back to get repaired by people who have the tools. SERIOUSLY. I was actually in a Vodafone store last night (and the day before that...) - why couldn't they have thought of that at the time?!

So on the way to work I stopped by a Vodafone store and had to run through the story so far THREE TIMES TO THREE IN-STORE BLOKES. I reiterated the bit about Customer Care saying it has to be sent away for repair but two of the blokes chose to ignore me, took the back off and started to get out a paper clip! I nearly lost the plot at this point. Fortunately a paper clip wouldn't fit into the SIM card space. Nevertheless, one of the blokes took the phone out the back (away from my prying eyes no doubt to shove something smaller than a paper clip in, just in case...) I have no idea why these people choose to ignore the request to just send the thing off for repair, maybe they think they're being helpful, personally, I find it disrespectful - as if I'm so stupid I can't possibly know what I'm talking about.
Anyway - the phone is now in transit. Will let you know what happens next!

4 comments:

LIISA said...

Unbelievable. Its a wonder you don't go postal.

kaybar007 said...

Liisa! I know! And to add insult to injury - I got an invoice in the post for the 'free' SIM - to pay for the postage!!

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