Wednesday, 27 March 2013

Vodafone sucks

Ok so this blog is a journal of events around possibly the world's slowest renovation, but hey, it's also a place for me to vent. And as I've been updating recent posts with the torture that is dealing with Vodafone I thought I'd better update with the very good news that I now have a working HTC One S phone.

This is unfortunately not the phone I was originally issued with (refer earlier post on an unsuccessful SIM removal for the full story). And it was far from easy to sort: after the 'repair' the phone was sent without a back and Vodafone couldn't source a replacement. After a couple of weeks they told me to find my own and send proof of purchase so they could credit my account. It took me all of 1 minute to find the part online and order it. It arrived a few days later. I took it into Vodafone in Westfield (where unsurprisingly the store manager recognised me) and I got my nano-SIM fitted about 15 minutes after arriving.

At this point, I should have been happy to finally have a phone that worked after five long weeks but no, I'm a sucker for punishment and asked that they 'red box' the contents of my old HTC onto the new one. I thought that apps, contacts, messages and photos would be transferred in about 30 minutes.

Long story short: they don't move apps... (wish they'd told me that before starting the red box treatment) and four hours and fifteen minutes later (with numerous visits to Vodafone to see how they were getting on....) the chap handed me a phone with 2,200 contacts. No wonder it was taking so long: these people are clearly idiots.

I had to pay for the carpark (grrr) and take my two fractious children home where I did a factory reset on the phone.

It took me FIFTEEN MINUTES to sync my contacts book with Google. And was very easy once logged into the Play store to re-download all the apps I'd had before under the useful tab heading 'My Apps'. This is why Android is such a great platform - it's easy to transfer between phones. This whole ordeal has strained my relationship with Vodafone. I don't think I'd respect myself if I stuck with them when my contract's up for renewal. Any recommendations for alternative companies are welcome!


Interior Designer said...

Pretty nice post. I’ve really enjoyed browsing your blog posts.
In any case I’ll be subscribing to your feed and I hope you write again soon! Thank you, I’ll try to come back more frequently۔
Renovation Company

Paul said...

Well we're both very happy with GiffGaff. Cheap as chips, runs on O2 network. It's SIM only though so you'll need an unlocked phone (not hard to get, I got my last two on eBay) and if you like hassle free renewals they offer auto top up or auto recurring "goody bags".
The real only catch is the O2 part. Coverage is allegedly not as good as t'others but we've never really found it a problem.

kaybar007 said...

Thanks Paul - hadn't even heard of GiffGaff before this post!